Privacy Policy

Last updated: 4 Feb 2026

This Privacy Policy explains how Joul (“Joul”, “we”, “us”, or “our”) collects, uses, and shares information about you when you use the Joul mobile application and related services (the “Service”).

By using Joul, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following categories of information:

1.1 Information you provide to us
  • Account information (if applicable): such as your name, email address, and any profile information you choose to provide.
  • Meal and nutrition data: foods you log, meal times, quantities, and any tags or notes you add.
  • Profile and preference data: such as age range, gender, goals, or dietary preferences if you choose to provide them, so we can personalize insights.
  • Support communications: messages you send to our support channels and any additional information you provide when you contact us.

1.2 Information collected automatically

When you use Joul, we may automatically collect:

  • Device information: device model, operating system, app version, language, and country.
  • Usage information: screens you view, features you use, and actions you take within the app.
  • Log information: IP address, timestamps, crash logs, and diagnostic data.
We may use third‑party analytics tools (such as those provided by Apple or other providers) to help us collect and analyze this information.

1.3 Subscription and purchase information

If you purchase a subscription through Apple’s App Store:

  • Apple acts as the payment processor and may share limited information with us (e.g., subscription status, product identifier, region).
  • We do not receive or store your full payment card details.

1.4 Information from third‑party services

If you choose to connect Joul with third‑party services in the future (for example, health data sources), we will explain what data is requested and how it’s used at the time of connection.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain the Service
  • Log meals, calculate macro and micronutrients, and show your history.
To generate insights and recommendations
  • Use your data (and AI models) to provide personalized feedback and tips.
To personalize your experience
  • Tailor content, reminders, and features based on your preferences and usage.
To communicate with you
  • Send you service‑related messages (e.g., updates, security alerts, subscription information).
To improve and develop Joul
  • Analyze aggregated data and usage patterns to improve features and performance.
To maintain security and prevent misuse
  • Detect, prevent, and address technical or security issues and potential misuse.
To comply with legal obligations
  • Respond to lawful requests and comply with applicable laws and regulations.
We may aggregate or anonymize your information so that it can no longer reasonably be used to identify you. We may use and share such aggregated or anonymized data for any lawful purpose.

3. Legal Bases for Processing (EEA/UK users)

If you are in the European Economic Area or the United Kingdom, we process your personal data based on:

  • Performance of a contract: to provide and maintain the Service you request.
  • Legitimate interests: such as improving our services, securing the app, and preventing misuse.
  • Consent: where required by law (for example, for certain analytics or marketing). You can withdraw your consent at any time where applicable.

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers and processors

  • Companies that help us operate the Service, such as:
  • cloud hosting and storage,
  • analytics providers,
  • crash‑reporting and logging tools,
  • customer support tools.
  • These providers are only allowed to process your data on our behalf and under our instructions.

Payment platforms

  • Apple’s App Store and related systems, which handle payments and subscription management.

Legal and safety purposes

  • If we believe it is necessary to:
  • comply with a law, regulation, or legal request,
  • protect the rights, property, or safety of Joul, our users, or others,
  • detect, prevent, or address fraud, security, or technical issues.

Business transfers

  • In connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Data Retention

We keep your personal data only as long as necessary to:

  • provide the Service,
  • fulfill the purposes described in this Policy,
  • comply with our legal obligations, resolve disputes, and
  • enforce our agreements.

If you delete your account or request deletion (where available), we will delete or anonymize your personal data, except where we are required or permitted to retain certain information (for example, for legal, tax, or security reasons).

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request that we correct inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal exceptions.
  • Restriction: request that we restrict certain processing.
  • Portability: request a copy of your data in a structured, commonly used format.
  • Objection: object to certain processing based on our legitimate interests.
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time.

You can exercise many of these rights through the app (e.g., deleting data or your account) or by contacting us at the email below. We may need to verify your identity before responding.

If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

7. Children’s Privacy

Joul is not directed to children under 16, and we do not knowingly collect personal information from children under 16 (or the age of digital consent in your jurisdiction). If we learn that we have collected such information, we will take steps to delete it.

If you believe a child has provided us with personal information, please contact us.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

9. International Transfers

We may process and store your information in countries outside your country of residence. These countries may have different data protection laws.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect your personal data when it is transferred internationally.

10. Third‑Party Links and Services

The Service may contain links to third‑party websites or services that we do not control (for example, legal pages, external resources). This Privacy Policy does not apply to those third‑party services.

We encourage you to review the privacy policies of any third‑party sites or services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, when appropriate, provide additional notice (such as in‑app notification).

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree, you must stop using Joul.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Joul Support Email: support@joulapp.com

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